Deleting your account and what is retained

You can delete your P4 Provider account yourself, directly inside the member app.

How to delete your account

1. Sign in to the member app.
2. Open Profile & Settings.
3. Choose Delete account.
4. Read the information shown carefully and confirm.

The deletion flow explains exactly what will happen before you confirm, so nothing is a surprise.

What gets deleted

Your personal profile and app data are removed as part of the deletion flow. After deletion you can no longer sign in with that account.

What is retained

A small number of records are kept even after deletion:

• Certificates — if you earned a certificate, the record of it is kept so that QR verification keeps working. Your achievement stays verifiable.
• Referral audit record — a minimal “tombstone” record related to referrals is retained for 24 months for auditing, to protect the referral program from abuse. It is not a usable account.
• Records the institute is required to keep, such as fee and payment records, remain in the institute's books.

Before you go

• Deletion is permanent — your journal history and progress cannot be brought back afterwards.
• If your real problem is something we can fix (a billing issue, a bug, notifications), talk to support first. We would rather fix it than lose you.
• You are always welcome back — but you would start with a fresh account.