Reset link expired or CAPTCHA not working

“This reset link has expired”

Password reset links only work for a limited time, for your security. If your link is old:

1. Go back to the sign-in page at app.p4provider.com.
2. Request a fresh reset email.
3. Open the newest email and use that link straight away.

Always use the most recent email — an older link may already be invalid if you requested more than once. And remember the limit: one reset request per 60 seconds.

CAPTCHA (human verification) problems

The sign-in page includes a human-verification step to keep bots out. If it will not pass:

1. Make sure you completed the CAPTCHA challenge fully before pressing sign in.
2. Refresh the page and try once more.
3. Check your internet connection — a weak connection can make the check fail.
4. Try a different browser, or a normal (non-private) browser window. Some ad blockers and privacy extensions block the CAPTCHA scripts — pause them for our site and reload.
5. If you are on a VPN, try turning it off; some VPN addresses get extra-strict checks.

Still locked out?

If you have tried a fresh reset link and the CAPTCHA still will not cooperate, contact support with a short description of what you see (a screenshot helps a lot). The team will get you back into your account.